Monday 23 June 2008

Universities need to internationalise their approach to social networking

The news that Facebook has finally launched a Chinese-language version of the site will undoubtedly excite many British universities. China is an important market for recruiting students and developing research partnerships. It is clear that British universities have over the past few years started to get to grips with the opportunities for communications (and dare I say, marketing) through social networking sites. The familiarity in the UK with Facebook and other popular sites such as Bebo and MySpace has encouraged universities and HE colleges to establish a presence in these virtual networks, or at least to monitor them for looming crises. Surely adopting a presence on Facebook's Chinese-language site is just another extension of this approach? Or is it?

I've been wondering over the past few months just how much consideration universities actually give to the international scene in social networking as opposed to thinking purely in terms of social networks that dominate in the UK or western world. For example in Asia Friendster is one of the most popular social networking sites, overshadowing both Facebook and MySpace quite considerably. QQ, Xianonei and 51.com are also dominant in the Asian market but barely heard of in the West. The language barriers make some of these sites inaccessible to the marketeers and communicators working in British universities, but if they are serious about continuing to engage with potential students in Asia, particularly China, then perhaps efforts should also be made to educate ourselves more in social networking spaces dominating other markets. Time is an issue, with many communications departments in British universities already stretched and undoubtedly struggling to keep up with the pace of technological change and online communications. I'd be delighted to lead some research into the potential for marcomms with non-English language social networks if there were a few universities out there that might be interested to get involved and back this.

This recent blog post on Venture Beat gives an insight into Friendster's dominance in the Asia-Pacific region. This post from Read Write Web written in January 2008 might also provide useful background information to anyone looking to explore the social networking phenomenon in China and Asia.

2 comments:

AC said...

I tried to talk to coventry university via their facebook 'fan' page.

I asked them what their social networking marketing strategy was.

They banned me :(

Tracy Playle said...

What a bizarre response from them. I wonder why they did that and didn't answer the question through a private message or otherwise. I think anyone that puts themselves or their organisation out there in or on social networking spaces is making a statement about their commitment to two-way communications and interaction. To ban someone for asking a question through that space seems to fly in the face of the very point of having a presence on social networks.