When I was 14 years old I took part in a fairly typical school exchange trip, staying with Carola Herman and her lovely family in a small town just outside Frankfurt, Germany. I was three years into learning to speak German at the time, but a couple of hours a week at school and no previous exposure to native German-speakers meant that my language skills weren't up to much. I stumbled my way through the week able to understand much of what they said to me, but struggling to communicate back. So focussed on trying to speak the lingo, a few days into the trip I found myself unable to think in English. If I couldn't think what I wanted to think in German, I couldn't think at all. A very frustrating and bizarre experience.
There's something about immersing yourself in a culture with such vigor that means you inevitably end up thinking in terms of that culture too. And so, as I was driving along this morning and thinking about the day ahead, I realised that I was thinking in 'tweets' - that is to say, every one of my thoughts had to be 140 characters or less, or I would be thinking about how I would communicate this or that on Twitter. At regular Friday afternoon pub sessions with friends we've also giggled to ourselves about how you stop thinking about people with their real names and start thinking about them and referring to them as their Twitter alias instead. Even my fiance is at times no longer Nathan, but instead @NZMorris. I think there should be a medical name for this condition - twitteritis?
Monday 27 October 2008
Saturday 25 October 2008
An apology to my blog (look what I've been up to!)
I'm afraid I've been ignoring you, my beloved blog. It isn't that I've fallen out of love with you, it's just I've been a little distracted lately. I'm afraid, dear blog, that I have been playing away a little. At the beginning of this week I created a new social network on Ning for communications and marketing professionals working in the Higher Education sector. HE Comms has been so much more popular in its first week that I ever dreamt it would be, so I've been spending time building on it and further developing it in a bid to spread and retain that initial interest. And, yes, I have also been blogging on HE Comms. It's not the end of our relationship, my dearest lovely blog, but I just need to share my time equally and work out what I post here and what I post directly to HE Comms. You're part of HE Comms too, and feature on the 'other blogs' feed, so don't feel too left out. Who knows, perhaps even some of our new friends on HE Comms might come and spend some time with you my little blog. Keep heart, I haven't lost interest.
Tuesday 21 October 2008
Letter to PR Week
Week before last PR Week published an article suggesting that PROs could learn a lot about social media from the US presidential election campaign. Sure, I agree that the candidates are using social media extensively in their campaigns, but I'm not convinced that they're using it particularly well in some cases - Twitter being one such example. So, I wrote a letter to PR Week to say as much, extracts from which were published in Friday's edition. I thought it would be good to post the unedited (albeit restricted to 200 words anyway!) version of my letter here:
Watch but don’t learn from Obama and McCain
Observing the use of digital media in the US election campaign is indeed fascinating. However, I would warn against PROs ‘learning’ from Obama and McCain’s online efforts (News, 10 October). Both campaigns use online media as a one-way communication tool. Their use of Twitter is one example. Obama’s ‘tweets’ tell us nothing more than what rally he is at and where to watch the video. Of the nine tweets made by McCain so far in October, seven of them merely provide links to the latest ads.
Both camps are failing to maximise the true value of social media: community and conversation. They can use social media as a listening tool, and certainly are using it to enable Joe Public to endorse their campaign, but they should also be using it for real conversation that they participate in. Through platforms like Twitter you want to know that it is the man himself busily tweeting on his blackberry between speeches and meetings, not someone hired in to churn out impersonal announcements. PROs could learn far more from the latest celebrity ‘tweeter’ @stephenfry.
Watch but don’t learn from Obama and McCain
Observing the use of digital media in the US election campaign is indeed fascinating. However, I would warn against PROs ‘learning’ from Obama and McCain’s online efforts (News, 10 October). Both campaigns use online media as a one-way communication tool. Their use of Twitter is one example. Obama’s ‘tweets’ tell us nothing more than what rally he is at and where to watch the video. Of the nine tweets made by McCain so far in October, seven of them merely provide links to the latest ads.
Both camps are failing to maximise the true value of social media: community and conversation. They can use social media as a listening tool, and certainly are using it to enable Joe Public to endorse their campaign, but they should also be using it for real conversation that they participate in. Through platforms like Twitter you want to know that it is the man himself busily tweeting on his blackberry between speeches and meetings, not someone hired in to churn out impersonal announcements. PROs could learn far more from the latest celebrity ‘tweeter’ @stephenfry.
Tuesday 7 October 2008
International PR - focus on India
Some of my readers may recall that back in February I chaired a CIPR Education & Skills sector group panel discussion on international PR. Following that event I blogged about the ethics of engaging with PR 'norms' in particular countries (specifically in China) and how easily this sits with a UK perspective of PR conduct. This blog post was also converted into a shorter article for ConnectEd, the newsletter of the CIPR Education & Skills Sector group.
Today the headline 'Why do PR people pamper the media?' posted by @IndiaPRBlog on Twitter grabbed my attention. This blog post, written by Vikas Kumar provides an interesting insight into the practice of gifting journalists to get them to cover your story or event. I thought my readers might be interested to read this too, particularly in light of earlier posts.
Today the headline 'Why do PR people pamper the media?' posted by @IndiaPRBlog on Twitter grabbed my attention. This blog post, written by Vikas Kumar provides an interesting insight into the practice of gifting journalists to get them to cover your story or event. I thought my readers might be interested to read this too, particularly in light of earlier posts.
Saturday 4 October 2008
THE headline guided by student blogger
It's a rather miserable looking Saturday today so I'm sticking indoors for now, instead choosing to catch up on reading this week's Times Higher Education (THE). There's a great example here of new media influencing traditional media, and showing that what gets said on a blog - even just a passing comment - can influence one's reputation on a wider scale.
The article, introducing the new Chief Executive of the BBSRC, Professor Douglas Kell, is delightfully headlined 'New BBSRC chief "Olympic gold medallist" of research'. Great headline for the BBSRC and Professor Kell, hey? However, the really interesting thing from my point of view is that the headline was influenced by a simple statement on a student blog:
The article goes on to mention how Professor Kell engaged with the discussions on the blog that ensued, thus showing him to be 'keen to engage with students, colleagues and the wider public'.
I think this says a lot about journalism when the source that influences their headline is a student blog, but it also speaks volumes about Professor Kell himself. Go Professor Kell! Let's hope more academic leaders can be celebrated for engaging with publics in this manner.
The article, introducing the new Chief Executive of the BBSRC, Professor Douglas Kell, is delightfully headlined 'New BBSRC chief "Olympic gold medallist" of research'. Great headline for the BBSRC and Professor Kell, hey? However, the really interesting thing from my point of view is that the headline was influenced by a simple statement on a student blog:
If research were an olympic sport, the new chief executive of the Biotechnology and Biological Sciences Research Council (BBSRC) would win gold for "weightlifting with citations", at least according to one online blogger.
The article goes on to mention how Professor Kell engaged with the discussions on the blog that ensued, thus showing him to be 'keen to engage with students, colleagues and the wider public'.
I think this says a lot about journalism when the source that influences their headline is a student blog, but it also speaks volumes about Professor Kell himself. Go Professor Kell! Let's hope more academic leaders can be celebrated for engaging with publics in this manner.
Friday 3 October 2008
How are journalists using new media?
My approach to using new and social media as a PR tool is to forget about everything that traditional PR approaches might have taught us (well, perhaps not everything, but many things) and view it as something altogether very very different from media relations. Never sending a press release designed for a journalist to a blogger is a good example of this.
I thrive on the fact that new and social media generates opportunities to communicate direct to key stakeholders without having to hope that a journalist will pick up your story and run with it. However, I often get asked how PR folks can use new media to enhance their traditional media relations aproaches, particularly how new media can help them engage more effectively with journalists. This morning an interesting insight popped up on my Twitter feed.
I follow (follow - not stalk!) a few journalists on Twitter. A particularly prolific 'tweeter' is Joanna Geary from the Birmingham Post. This morning she tweeted about the order in which she checks on everything when she gets into work every day. I thought it provided a particularly interesting insight into a technically-savvy journalist's communication preferences. Here's the order in which she says she checks things, check-out the high prority she gives to online communities:
I suspect that many journalists aren't as 'into' new media as Joanna is, but this is an interesting insight nevertheless. Many thanks for sharing this with us Joanna!
I thrive on the fact that new and social media generates opportunities to communicate direct to key stakeholders without having to hope that a journalist will pick up your story and run with it. However, I often get asked how PR folks can use new media to enhance their traditional media relations aproaches, particularly how new media can help them engage more effectively with journalists. This morning an interesting insight popped up on my Twitter feed.
I follow (follow - not stalk!) a few journalists on Twitter. A particularly prolific 'tweeter' is Joanna Geary from the Birmingham Post. This morning she tweeted about the order in which she checks on everything when she gets into work every day. I thought it provided a particularly interesting insight into a technically-savvy journalist's communication preferences. Here's the order in which she says she checks things, check-out the high prority she gives to online communities:
- Personal email
- RSS Reader
- Work Email
I suspect that many journalists aren't as 'into' new media as Joanna is, but this is an interesting insight nevertheless. Many thanks for sharing this with us Joanna!
Blog rebuttal unit? You're asking for trouble!
I used the rare opportunity earlier this week while travelling on the train into London not to switch the laptop on (I did that on the way back to start writing this post) but instead to read last week’s issue of PR Week. It goes without saying that the word ‘blogosphere’ plastered on the front page aroused my interest. Interest, that is, and concern.
Now, it could well be the case that it’s all in the way it’s reported, and if that’s the case then perhaps PR Week need to develop their understanding of how social media is changing the way in which we must got about PR, but I couldn’t help the sharp intake of breath and inkling of disgust at the news that ‘the Labour Party is exploring plans for an online rapid rebuttal unit, designed to kill off damaging stories circulating in the blogosphere’. Rebuttal unit! Kill off! What kind of PR is this? Certainly not the kind that is conducive to successful engagement with bloggers.
I’m sensing the bloggers reactions now. The thing about the ‘blogosphere’ is that you can’t just kill stories off. This is the world of social media and communities and if a PR person steps in and makes any attempt at trying to ‘kill off’ a community contribution, then out roar will follow.
PR Week’s comparison of this new unit to ‘Labour’s famous Excalibur unit, which was successfully used to kill negative stories by Tory-supporting newspapers in the run-up to the 1997 general election’ verges on the absurd. The way in which we approach the press and approach bloggers and other online communities is not one and the same thing. The PR industry needs to know this otherwise negative stories in the blogosphere could be made even worse by PR intervention. I expect that Derek Draper, the former lobbyist allegedly appointed to lead on this initiative, already knows this, but here are a few thoughts on how they should approach negative online stories as a starter for ten:
• Be proactive, not reactive. If a political party wants a positive online image then engaging with online communities at an early stage is key. Become part of those communities and have online dialogue with them on an ongoing basis, don’t just ‘pop up’ when something negative is said.
• If ‘reacting’ to something said online, do so through a key figure in the party and not just through a spokesperson. Make sure that you are seen to engage in the conversation and not simply try to ‘rebut’ what is being said.
• Be human and personable in your responses and approach, not simply tolling the party line.
• Never EVER send a blogger a blanket press release. The nature of blogging is for people to write about what they want to write, not what you want them to write.
• Do your research with bloggers. Actually read their work and try to understand them before making any approach. Don't presume you understand them from reading one or two posts.
• Be wary of trying to ‘bribe’ bloggers with gifts and free lunches. Serious bloggers are sceptical people and probably more likely to expose your tricks to sway them towards your message, than actually write what you want them to write.
• Produce social media guidelines for party members. If any of them are prolific bloggers themselves, or engaging with online social communities, then you need to make sure they’re not saying anything or behaving in any way online that is likely to send out a negative message about the party. This doesn’t mean telling them what to say, but instead guides their behaviour online to make sure they’re not overly reactive to negative stories, potentially making the situation worse.
Now, it could well be the case that it’s all in the way it’s reported, and if that’s the case then perhaps PR Week need to develop their understanding of how social media is changing the way in which we must got about PR, but I couldn’t help the sharp intake of breath and inkling of disgust at the news that ‘the Labour Party is exploring plans for an online rapid rebuttal unit, designed to kill off damaging stories circulating in the blogosphere’. Rebuttal unit! Kill off! What kind of PR is this? Certainly not the kind that is conducive to successful engagement with bloggers.
I’m sensing the bloggers reactions now. The thing about the ‘blogosphere’ is that you can’t just kill stories off. This is the world of social media and communities and if a PR person steps in and makes any attempt at trying to ‘kill off’ a community contribution, then out roar will follow.
PR Week’s comparison of this new unit to ‘Labour’s famous Excalibur unit, which was successfully used to kill negative stories by Tory-supporting newspapers in the run-up to the 1997 general election’ verges on the absurd. The way in which we approach the press and approach bloggers and other online communities is not one and the same thing. The PR industry needs to know this otherwise negative stories in the blogosphere could be made even worse by PR intervention. I expect that Derek Draper, the former lobbyist allegedly appointed to lead on this initiative, already knows this, but here are a few thoughts on how they should approach negative online stories as a starter for ten:
• Be proactive, not reactive. If a political party wants a positive online image then engaging with online communities at an early stage is key. Become part of those communities and have online dialogue with them on an ongoing basis, don’t just ‘pop up’ when something negative is said.
• If ‘reacting’ to something said online, do so through a key figure in the party and not just through a spokesperson. Make sure that you are seen to engage in the conversation and not simply try to ‘rebut’ what is being said.
• Be human and personable in your responses and approach, not simply tolling the party line.
• Never EVER send a blogger a blanket press release. The nature of blogging is for people to write about what they want to write, not what you want them to write.
• Do your research with bloggers. Actually read their work and try to understand them before making any approach. Don't presume you understand them from reading one or two posts.
• Be wary of trying to ‘bribe’ bloggers with gifts and free lunches. Serious bloggers are sceptical people and probably more likely to expose your tricks to sway them towards your message, than actually write what you want them to write.
• Produce social media guidelines for party members. If any of them are prolific bloggers themselves, or engaging with online social communities, then you need to make sure they’re not saying anything or behaving in any way online that is likely to send out a negative message about the party. This doesn’t mean telling them what to say, but instead guides their behaviour online to make sure they’re not overly reactive to negative stories, potentially making the situation worse.
Thursday 2 October 2008
A fantastic touch for an opening event ...
I was at the University of Warwick this morning with a former colleague and friend of mine having a catch-up and gossip over a coffee. She was telling me a little about some of the PR efforts that she has been making recently in the Warwick Manufacturing Group. Most notable was the opening of the International Digital Lab at the end of July. She mentionned a 'special touch' to the event that I thought was so brilliant that I just had to share it on the blog as an example of best practice.
The Digital Lab is all about technology and the future. So, it hardly seems fitting to have images of the Prime Minister cutting yet another ribbon, right? So, instead of following in tradition, Zoë set the wheels in motion for a ribbon-cutting with a digital twist. With just a week to go before the launch, and the news that Gordon Brown would be formally opening the building being kept under wraps, Zoe managed to persuade some of her colleagues to design a virtual ribbon cutting ceremony. So instead of there being an actual ribbon, there is a screen and the PM 'virtually' cuts the ribbon. I love it. It's so appropriate for the building's purpose. You can see images of this on the International Digital Laboratory website. Nice touch, hey?
The Digital Lab is all about technology and the future. So, it hardly seems fitting to have images of the Prime Minister cutting yet another ribbon, right? So, instead of following in tradition, Zoë set the wheels in motion for a ribbon-cutting with a digital twist. With just a week to go before the launch, and the news that Gordon Brown would be formally opening the building being kept under wraps, Zoe managed to persuade some of her colleagues to design a virtual ribbon cutting ceremony. So instead of there being an actual ribbon, there is a screen and the PM 'virtually' cuts the ribbon. I love it. It's so appropriate for the building's purpose. You can see images of this on the International Digital Laboratory website. Nice touch, hey?
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