Letter to PR Week

Week before last PR Week published an article suggesting that PROs could learn a lot about social media from the US presidential election campaign. Sure, I agree that the candidates are using social media extensively in their campaigns, but I'm not convinced that they're using it particularly well in some cases - Twitter being one such example. So, I wrote a letter to PR Week to say as much, extracts from which were published in Friday's edition. I thought it would be good to post the unedited (albeit restricted to 200 words anyway!) version of my letter here:

Watch but don’t learn from Obama and McCain

Observing the use of digital media in the US election campaign is indeed fascinating. However, I would warn against PROs ‘learning’ from Obama and McCain’s online efforts (News, 10 October). Both campaigns use online media as a one-way communication tool. Their use of Twitter is one example. Obama’s ‘tweets’ tell us nothing more than what rally he is at and where to watch the video. Of the nine tweets made by McCain so far in October, seven of them merely provide links to the latest ads.

Both camps are failing to maximise the true value of social media: community and conversation. They can use social media as a listening tool, and certainly are using it to enable Joe Public to endorse their campaign, but they should also be using it for real conversation that they participate in. Through platforms like Twitter you want to know that it is the man himself busily tweeting on his blackberry between speeches and meetings, not someone hired in to churn out impersonal announcements. PROs could learn far more from the latest celebrity ‘tweeter’ @stephenfry.